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Review 8/14/2007
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In the past we were willing to put up with the tremendously long waits for every appt. and the gross over-charging for all medicaitons (check for yourself at 1 (800) PetMeds!) because of convenience of the business and the history we have established with each of our pet's circustances...but no more. We just experienced the worst customer relations we have ever encountered. In regards to the painful decision of euthanizing our dear cat we were told one thing on the phone by the front desk (yes they could do it)...then told something else 30 minutes later once we were in the office (no they couldn't do it). We were told our cat could be placed (yahoo!) and we would be kept apprised of our cat's well being - then the next day were told that we no longer had any rights to our cat and would receive no information what so ever. Dr. Habib refused to deal with this personally, even after requesting to speak with her. Shame on Dr. Sindy Habib (and the staff who work under her) for handling a very delicate situation with all the care of a bull in a China shop. Our children are still upset about it. There are many other better options out there for you pet.
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