DEE's review of Jax & Bones

Jax & Bones

         
Customer Reviews & Ratings
Complaint Posted 11/21/2009
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Review 11/21/2009
DON'T DO BUSINESS WITH THIS COMPANY IF YOU APPRECIATE GREAT CUSTOMER SERVICE. PET TOYS ARE OF POOR QUALITY, MADE IN CHINA. IF YOU RETURN PRODUCTS AFTER TALKING TO TINA THE OWNER OF THE COMPANY, YOU'LL HAVE TO WAIT A FEW MONTHS FOR A CREDIT, IN OUR CASE OVER 5 MONTHS. THE IRONY IS THAT EVEN AFTER NOT RETURNING PHONE CALLS AND E-MAILS AND HOLDING ON TO OUR FUNDS FOR 5 MONTHS, THE OWNER DARES TO DEDUCT TAXES AND SHIPPING COSTS FROM THE REQUESTED REFUND AMOUNT. SHE IS CHARGING TAXES BUT SHE REFUSES TO REFUND THEM ONCE SHE RECEIVES A RETURN. ONCE AGAIN, IT IS AN UNPROFESSIONAL BUSINESS WITH NO UNDERSTANDING OF CUSTOMER SERVICE. THIS IS THE COMPANIES THIRD COMPLAINT, BY THE WAY, WHICH SPEAKS FOR ITSELF....
 
 
 
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Additional Business Information
Hours   Our hours of operation are Monday to Friday from 9 AM to 6 PM PST Phone   (626) 444-4550 Address   4961 Santa Anita Ave Suite I
Temple City, CA 91780-3694
Website   http://www.jaxandbones.com Email  
Contact   Customer Service Other  
 
 
 
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