|
|
Worst Customer Service; Pull Extra Payments; Lose Documents
|
In the month of November 2013 I mistakenly tried to be proactive and pay my bill early, as soon as I had gotten paid. Kia's automated system does not recognize that you've already made a payment for the month, therefore about a week and a half later an
automatic payment was pulled from a second checking account of mine. The first payment I made was through my own account, the second payment that hey pulled was from a joint account, in which they overdrew my account and then I was hit with an overdraft fee,
making my account overdrawn by $300. I contacted Kia financing immediately, the day after they had pulled the second payment (November 13th). I spoke to Tim, a supervisor, who informed me that I would be sent a check for reimbursement for the second payment.
Not only was I told I would be sent a check, but that it would be expedited. I sent in all the proper paperwork showing the one payment from my account, and the payment they pulled from my joint account along with the overdraft fee that I was hit with due
to them. I faxed this information the same day (November 13th) to the fax number given to me by the associate. A few days later, still not check. So I call again and speak with Tim, who tells me that is the "back office" fax number (whatever that means) and
that I need to send it to another fax number, which he gave me. So I sent everything AGAIN to this new fax number. It has been two weeks and 3 days and still no check. So I called again today (December4 2nd, with my account still overdrawn by $300) . Of course
Tim was not working, so I spoke with a different supervisor who told me they have no record of a second payment being made in the month of November, and no paperwork from me indicating two payments. Yet, here I am looking at my account that is overdrawn, staring
at a withdrawal from KMFUSA and an overdraft fee due to this. So the supervisor today tells me to call my bank and to dispute the fee (which is interesting, since they are telling me they did not pull two payments). They are COMPLETELY lying. So I'm crying
on the phone to my bank as I'm filing a claim against them. I should not have to go through this, or be treated this way for making all my payments on time and even early last month.
|
|
|
|
|
|
|
|