|
|
Terrible company and customer service
|
|
I purchased a set of linked hydraulic lifter from Pacific performance in CA. The lifters were shipped from Ruben racing cams. The cost of the lifters was approximately $480.00 and were so called "top of the line". One of the lifters failed and damaged my cam and a roller rocker. I contacted Pacific performance about the issue and they said they would contact rubin in an attempt to resolve the problem. They told me that Ruben did not care and wanted nothing to do with fixing the problem. I contacted Ruben myself and he told me that my problem was with Pacific performance. I told him what pacific told me and he did not care, I asked him to replace the one set of lifters and his response was " what credit card do you want to put it on". I told him that I was not going to pay for a new pair since the lifter should not have failed. He did not care and refused to help me. He told me that he does not make the lifters even though his name is stamped on them. Now I'm out a set of lifters, a cam, and a roller rocker. The whole ordeal set me back about one thousand dollars. Ruben does not care about his customers. He does not stand behind the products he sells. Never again will I do business what so ever with Ruben racing cams. Buyer beware.
|
|
|
|
|
|
|
|